Fix what slows your business down.

No. OttoTeq is the company that solves the problem, not software you log into. Depending on what’s going wrong, the fix might be a setting in software you already have, two systems connected so they share information, an automation running in the background, a small tool built for your business, sometimes AI doing one small job inside it, or a mix. You tell us what’s slowing you down. Choosing the right tool is our job.

Everyday operations problems in a small business: leads that don’t get a fast reply, estimates nobody follows up on, the same customer information typed into two or three systems, reminders and confirmations sent by hand, a website that doesn’t bring in work or doesn’t connect to anything, spreadsheets standing in for a real system, and the routine admin that eats evenings. In practice that means workflow automation, connecting the software you already use (your CRM, scheduling, quoting, invoicing, and website forms) so they share information, a small custom tool when nothing off the shelf fits, and AI for one small, well-defined job inside a workflow when it genuinely helps.

Owner-run small businesses, generally one to ten people, where the owner or a small team feels every missed call and every hour of admin. Home and field service companies are where our own proof comes from: lawn care, pest control, plumbing, HVAC, cleaning, pressure washing, and similar trades. The same problems show up in bookkeeping and other small professional offices, contractors, real-estate agents and property managers, local service companies, and small nonprofits. We’re based in Augusta, Georgia and work on-site across the CSRA. Most build and support work happens remotely, so we can help businesses further away too.

Then we’ll say so. Sometimes the software you already pay for can do the job once it’s set up properly, and sometimes an off-the-shelf product solves it for less than we’d charge. If that’s the answer, you’ll hear it in the free conversation. And if you only need one thing fixed, that’s a normal-sized project for us, not a reason to sell you more.

No. These are practical systems that answer texts, chase quotes, enter the data, and ask for reviews. Some may use AI to draft a reply or summarize a call, but there is always human oversight. We’ll never recommend an AI chatbot for a plumber who just can’t answer the phone all day.

Not necessarily. If we understand the problem and what it touches after the free conversation, we quote it directly. We recommend the Inspection when several parts of the business are tangled together, when it isn’t clear where things go wrong, or when the real job is sorting out the process before building anything.

The conversation is free. Most projects are priced between roughly $600 and $5,000, and you approve a fixed price before any work starts: half to begin, the balance when it goes live. If a problem needs a closer look first, the Operations Inspection is $299, credited toward the build. If what we build needs ongoing looking-after, OttoTeq Care starts at $99 a month. No hourly meter and no surprise invoices. If the scope changes, you’ll approve the additional cost before we do the additional work.

Only if what we build needs hosting, monitoring, or support to keep running. A texting line does; a one-time fix to your quoting workflow usually doesn’t. Many projects are one-time. If yours needs OttoTeq Care, it’s named in the quote, starts at $99 a month, and is month to month. Any third-party subscription the system depends on, like your CRM or your texting line, is in your business’s name and disclosed before you commit.

No. An answering service pays a live person to pick up and take a message, and your customer still waits on a callback. Our missed-call system answers by text instead: the moment a call goes unanswered, the customer gets a text back within seconds, the conversation starts right there, and you’re alerted right away. No per-call meter, no hold music, no message relay. If your business truly needs a live human on the line around the clock, say for emergency dispatch, a traditional answering service is the right tool, and we’ll tell you so.

For the first 30 days after go-live, we fix anything that isn’t working as agreed at no additional charge. After that, systems on OttoTeq Care are monitored, and when something we manage reports an error, we’re alerted so we can investigate. Fixes for anything in your plan are included. Either way, you get documentation showing how to pause a system yourself.

Small projects take about a week to build; bigger ones get a timeline in the quote. Anything that texts your customers needs carrier registration first. The phone companies take about 2–3 weeks to approve it, and we handle every bit of the paperwork. We start that on day one.

No. The software you already have is probably fine. The problem is that the tools don’t talk to each other. We make what you’ve got work together. If a tool genuinely needs replacing, we’ll tell you, but that’s the exception.

When the website is part of the problem, yes. That can mean building a new one, improving or stabilizing an existing site, getting the domain, hosting, analytics, and forms properly under your control, or connecting the site to the rest of the business so leads don’t stop at the contact form. We treat the website as part of the business system, not just a brochure.

Yes. Your business should control its domain, website accounts, content, business data, and essential credentials. If OttoTeq manages something for you, we don’t use access as leverage to keep you as a customer. Third-party platforms still have their own licensing and hosting rules, but we’ll make clear what you own, what you control, and what transfers if we part ways. Every build ends with documentation and a standard handoff: your data export, your accounts, and a written record of how it runs. That means you can run it yourself or hand it to someone else. OttoTeq Care is optional, month to month. Bigger migration work, like rebuilding on different tooling, is quoted up front.

That’s the most common single point of failure in a small business, and it’s fixable in pieces. Part of mapping your process is writing down the steps only you know, getting the logins for your domain, website, and software into the business’s name instead of one person’s, and taking the hand-offs that live in your head and putting them into the system. Automation helps, but it doesn’t make a business unbreakable. The goal is that one missed day, one person leaving, or one tool going down doesn’t stop the work.

Often, yes. Most of the build and the day-to-day support happens remotely. What’s specific to the CSRA is the in-person part: shop visits, sitting at your kitchen table, meeting you on a jobsite. If that’s a big part of why you’d hire us, we’re probably not your best option. If it isn’t, let’s talk.