Fix what slows your business down.

No. OttoTeq is the company that solves the problem, not software you log into. Depending on what’s going wrong, the fix might be a setting in software you already have, two systems connected so they share information, an automation running in the background, a small tool built for your business, sometimes AI doing one small job inside it, or a mix. You tell us what’s slowing you down. Choosing the right tool is our job.

Owner-run small businesses, generally one to ten people, where the owner or a small team feels every missed call and every hour of admin. Home and field service companies are where our own proof comes from: lawn care, pest control, plumbing, HVAC, cleaning, pressure washing, and similar trades. The same problems show up in bookkeeping and other small professional offices, contractors, real-estate agents and property managers, local service companies, and small nonprofits. We’re based in Augusta, Georgia and work on-site across the CSRA. Most of the build and day-to-day support happens remotely, so we can help businesses further away too. If sitting at your kitchen table is a big part of why you’d hire us and you’re not nearby, we’re probably not your best option. If it isn’t, let’s talk.

Of course, and every owner should map their own process at some point. In practice, most get overwhelmed first: anything that doesn’t put money in the bank this week slides down the list, and the spreadsheet stays the way it is for another year. We do the mapping and the building so it actually gets done. If what you already own can do the job, you’ll hear that in the free conversation.

No. We map how the work gets done first, and most fixes don’t need AI at all: an automation in the background, your existing software connected, or a small tool built around your process. We use AI only where it clearly helps, for one well-defined job, with a person in the loop. We’ll never recommend a chatbot for a plumber who just can’t answer the phone.

Not necessarily. If we understand the problem and what it touches after the free conversation, we quote it directly. We recommend the Inspection when several parts of the business are tangled together, when it isn’t clear where things go wrong, or when the real job is sorting out the process before building anything.

The conversation is free. Projects start at $600 as a one-time price for the build, not a monthly fee, and are priced by what needs to be built; you approve a fixed price before any work starts: half to begin, the balance when it goes live. If a problem needs a closer look first, the Operations Inspection is $299, credited toward the build. No hourly meter and no surprise invoices; if the scope changes, you’ll approve the additional cost before we do the additional work. A monthly fee applies only if what we build needs hosting, monitoring, or support to keep running. A texting line does; a one-time fix to your quoting workflow usually doesn’t. If yours needs OttoTeq Care, it’s named in the quote, starts at $99 a month, and is month to month. Any third-party subscription the system depends on, like your CRM or your texting line, is in your business’s name and disclosed before you commit.

No. An answering service pays a live person to pick up and take a message, and your customer still waits on a callback. Our missed-call system answers by text instead: the moment a call goes unanswered, the customer gets a text back within seconds, the conversation starts right there, and you’re alerted right away. No per-call meter, no hold music, no message relay. If your business truly needs a live human on the line around the clock, say for emergency dispatch, a traditional answering service is the right tool, and we’ll tell you so.

Small projects take about a week to build; bigger ones get a timeline in the quote. Anything that texts your customers needs carrier registration first. The phone companies take about 2–3 weeks to approve it, we handle every bit of the paperwork, and we start it on day one. For the first 30 days after go-live, we fix anything that isn’t working as agreed at no additional charge. After that, systems on OttoTeq Care are monitored, and when something we manage reports an error, we’re alerted so we can investigate. Fixes for anything in your plan are included. Either way, you get documentation showing how to pause a system yourself.

No. The software you already have is probably fine. The problem is usually that the tools don’t talk to each other, so we make what you’ve got work together. That includes your website: when it’s part of the problem, we fix it, get the domain and accounts under your control, or connect it to the rest of the business so leads don’t stop at the contact form. If a tool genuinely needs replacing, we’ll tell you, but that’s the exception.

Yes. Your business should control its domain, website accounts, content, business data, and essential credentials. If OttoTeq manages something for you, we don’t use access as leverage to keep you as a customer. Third-party platforms still have their own licensing and hosting rules, but we’ll make clear what you own, what you control, and what transfers if we part ways. Every build ends with documentation and a standard handoff: your data export, your accounts, and a written record of how it runs. That means you can run it yourself or hand it to someone else. OttoTeq Care is optional, month to month. Bigger migration work, like rebuilding on different tooling, is quoted up front.